Orders Are Processed Within 1-10 Business Days

Shipping

DOMESTIC SHIPPING SERVICES

Free Shipping on orders over $99 (after any discounts and before sales tax). Some over-sized items will be billed shipping even when the amount is over $99.

Orders are shipped from our California, USA location via UPS, USPS First Class Mail or USPS Priority Mail, and will vary in cost depending on delivery zip code and package weight.

Overages in actual shipping and handling costs will be refunded to the original method of payment.

Please allow 1 - 10 business days for processing and shipping of orders.

Gift with purchase of minimum $50 before shipping and/or sales tax

Featured Guest Artist Pre-made Items: Shipping will be based on the Artist's shipping terms and is listed in the Artist's item description. Featured Guest Artist items do not qualify for free shipping unless specified by the Artist.

PRE-ORDERS

Pre-orders should be placed as a separate order from In-stock items.

Items from the same collection should be placed on the same order to be shipped together and separate from other pre-order collections or items as arrival dates differ for each collection.
If you place an order with Pre-order items AND In-stock items together on the same order, your order will be held until the pre-order items arrive and are ready to ship.
Pre-order expected dates are an estimate based on projected arrival dates, however, worldwide delays in shipping continue to be a reality. Pre-ordered items will be shipped immediately upon receipt.
 
TRACKING

If your order tracking is showing delivered and you have not received the package please contact your local police department to file a report and contact the shipping carrier to file a claim.  *Little Turtle Cottage is not responsible for lost or stolen packages that have been confirmed as delivered by shipping carrier.